Built on Official WhatsApp Business API • Fast setup

Turn WhatsApp Into Your Sales & Conversion Engine

Broadcast campaigns, capture leads, and automate follow-ups on WhatsApp without risking your number. Track clicks, replies, and conversions in one place.

  • Run campaigns, retargeting, and lead journeys on WhatsApp
  • Smart routing + automation to convert faster
  • Works with WhatsApp today, Instagram & RCS next

See live examples for marketing, sales, and customer support

Trusted by businesses, enterprises, and government organizations across India

WhatsApp Was Never the Problem. Managing It at Scale Is.

Most organizations start WhatsApp with good intent. As conversations grow, everything breaks.
Problem

Before Setu 360

  • Conversations scattered across phones and teams
  • Messages missed during peak hours
  • No visibility into replies or ownership
  • Manual follow-ups wasting time
  • Customers repeating the same questions
  • No clear performance data
Growth creates chaos when WhatsApp isn't built for teams.
Solution

After Setu 360

  • One shared inbox for the entire organization
  • Automated replies, workflows, and routing
  • Every conversation tracked and assigned
  • Faster responses without manual effort
  • Consistent experience for customers or citizens
  • Clear analytics for decisions and scale
Setu 360 turns WhatsApp into a system, not a struggle.

Why WhatsApp?

WhatsApp is the one platform that brings together actionable notifications & customer support!

98%
Open Rates
45–60%
Click Rates
2.60Bn+
Active Users
70%
Engagement Rate

WhatsApp Business Automation with Setu 360

Setu 360 is built for reliability, scalability, and operational efficiency, suitable for SMBs while meeting enterprise and government communication requirements.

01

WhatsApp Chatbot Automation

  • Automated responses for sales, support, and information delivery
  • Rule-based and decision-driven chatbot flows
  • Reduced dependency on manual customer handling
02

WhatsApp Lead Management

  • Capture leads from advertisements, websites, and QR codes
  • Structured lead routing and assignment
  • Centralised visibility into customer conversations
03

WhatsApp Customer Support Automation

  • Automate frequently asked questions
  • Seamless transition between automation and human agents
  • Faster issue resolution with full conversation context
04

WhatsApp Broadcast & Campaign Messaging

  • Send approved WhatsApp broadcasts at scale
  • Interactive buttons and call-to-action elements
  • Engagement and response tracking

WhatsApp Automation Use Cases

Discover how businesses across industries leverage WhatsApp automation

For Small and Medium Businesses

Streamline customer communication and boost conversions

  • Improve lead response time without increasing manpower
  • Convert WhatsApp inquiries into customers
  • Run targeted communication campaigns

For Enterprises

Scale your WhatsApp operations across multiple teams

  • Manage high-volume WhatsApp communication efficiently
  • Centralised automation and reporting
  • Scalable infrastructure for multi-team operations

For Government and Public Services

Reliable citizen communication at scale

  • Citizen communication and service notifications
  • Automated information dissemination
  • Scalable and reliable messaging for public outreach

Powerful integrations

How WhatsApp Automation Works with Setu 360

Transform your customer communication with our streamlined automation process

WhatsApp API Setup

End-to-end assistance with WhatsApp Business API onboarding and approval.

Automation & Configuration

Custom chatbot flows, automation rules, and integrations aligned with operational requirements.

Go Live & Scale

Launch automation, monitor performance, and scale communication seamlessly.

Automate Your WhatsApp Business

Streamline customer communication with powerful automation features designed for modern businesses.

Maximize Engagement with Native WhatsApp Webviews

Maximize Engagement with Native WhatsApp Webviews

Create smooth, app-like experiences without forcing users to leave WhatsApp. Native Webviews help businesses drive more completed actions with fewer steps.
Create No-Code WhatsApp Chatbots Built for Scale

Create No-Code WhatsApp Chatbots Built for Scale

Create, deploy, and manage WhatsApp chatbots without writing code. Setu 360 lets teams automate conversations quickly while maintaining full visibility and control.
• Visual chatbot builder with logic-based workflows
• Multiple chatbots across departments and use cases
• Reduce manual effort by automating repetitive WhatsApp interactions
WhatsApp Payments: Collect Payments Directly within WhatsApp

WhatsApp Payments: Collect Payments Directly within WhatsApp

Transform your customer interactions by collecting payments directly within WhatsApp.
Accept payments via:
• UPI
• Net Banking
• Credit and Debit cards
Capture Leads & Requests Without Leaving WhatsApp using WhatsApp Forms

Capture Leads & Requests Without Leaving WhatsApp using WhatsApp Forms

Increase form completion by collecting data where users already engage. WhatsApp Forms simplify lead capture, qualification, and order booking inside the chat.
• Higher completion rates compared to external forms
• In-chat forms that feel native to WhatsApp
• Capture leads, requests, and user details in a structured format
Smart Notifications & Alerts

Smart Notifications & Alerts

Send proactive updates for deliveries, bookings, and renewals. Keep customers informed in real time and reduce support load with automated, personalized alerts.
Seamless Integrations

Seamless Integrations

Connect WhatsApp with your CRM, e-commerce, or marketing stack - from Shopify to HubSpot. Manage leads, sales, and support from one unified platform with Setu 360.

Enterprise-Ready Omnichannel Business Messaging

While WhatsApp remains the core communication channel, Setu 360 is expanding to support additional messaging platforms.

banner image for Instagram automation with the good looking and attractive image

Instagram Automation

Early Access
Automate engagement and convert conversations into leads on Instagram.
  • Automated replies to DMs and comments
  • Comment-to-DM workflows for campaigns
  • Lead capture from posts, stories, and ads
Get Early Access
banner image for Facebook automation with the good looking and attractive for user or viewer

Facebook Automation

Early Access
Engage faster, respond smarter, and capture leads on Facebook.
  • Automated Messenger replies and flows
  • Comment-to-Messenger automation
  • Lead capture and qualification via chats
Get Early Access
create a banner image for google RCS which is best in looks and also attractive and engaging for user or viewer

Google RCS Messaging

Early Access
Deliver rich, interactive messaging experiences beyond SMS.
  • Rich messages with buttons, cards, and media
  • Verified business messaging experience
  • Higher engagement compared to traditional SMS
Get Early Access

Why Organizations Choose Setu 360

  • WhatsApp-first automation platform

  • Built for Indian business scale and government use cases

  • Experience across enterprise and public sector deployments

  • Custom workflows tailored to operational needs

  • Dedicated onboarding and ongoing support

  • Proven track record with government and enterprise clients

Ready to Automate WhatsApp Communication at Scale?

Deploy enterprise-ready WhatsApp automation designed for reliability, control, and measurable outcomes.
Book a WhatsApp Demo

Why Setu 360 Exists

Built for scale, reliability, and real-world operations.

Enterprise-grade infrastructure

Designed to handle millions of messages daily with 99.9% uptime for mission-critical communications.

Real-time delivery at scale

Instant message delivery across channels with intelligent routing and failover mechanisms.

Trusted by government & enterprises

Compliance-ready platform with advanced security protocols for sensitive operations.

Pricing & Plans

Choose the perfect plan for your business needs

Basic

Perfect for small businesses getting started
999 / month
  • Basic CRM
  • Live Chat
  • Bulk Broadcasting
  • Schedule Messages
  • Analytics
Get Started

Enterprise

Custom solutions for enterprises
Contact Us
  • Enterprise-grade chatbots
  • Dedicated Manager
  • Custom analytics dashboard
  • Unlimited agents
  • API access
  • Priority onboarding
Contact Sales

Powerful integrations

Frequently Asked Questions

Everything you need to know about WhatsApp Business and Setu 360

Get clear answers to the most common questions about WhatsApp Business API, automation, pricing, and integrations.
Still need help? Our support team is available 24×7 to guide you.

Setu 360’s WhatsApp API enables businesses to send and receive messages at scale, automate responses, and manage customer interactions seamlessly — all from one verified business number.

Yes, you’ll need a verified WhatsApp Business number. Our onboarding team will assist you with the Meta verification and setup process.

The Basic plan includes WhatsApp API access, Shopify integration, and automation triggers.
The Pro plan adds chatbot functionality, department management, and 8500 monthly triggers for advanced workflows.

Absolutely. Setu 360 supports integration with CRMs, Shopify, Shiprocket, payment gateways, and other third-party tools using our API and automation workflows.

Team size depends on your plan — 2 members in Basic and up to 10 in Pro. Each team member can handle real-time conversations with department-based routing.

Yes, businesses can send payment links or UPI QR codes directly in chat. Customers can complete payments without leaving WhatsApp.

Yes, you can book a demo or request a free trial to explore how Setu 360 can help automate your business communication.

Yes — our support team is available via WhatsApp and email to help with onboarding, integrations, or troubleshooting.